Read more about Product Compliance & Product Quality at Kramp below.
At Kramp we believe it is important that all products, including its packaging, available on the market are safe for people and environment. Products must therefore comply with extensive legislation at both national and international level before they can be sold. This is called product compliance. Kramp makes sure that product compliance is at the heart of everything the company does. We do that by monitoring laws and regulations, strategically choosing certain suppliers, recording and monitoring product data, continuously improving processes, making agreements with suppliers, checking and testing products, and scanning the market for hazardous products.
Kramp offers a huge range of products, most manufactured by or purchased from suppliers globally, rather than produced by Kramp itself. Kramp maintains close contact with its suppliers ensuring product quality begins at the design phase, and that they are familiar with the relevant legal standards and the additional Kramp quality standards. In addition, Kramp has put in place a number of internal policies, work processes, supplier audits and product testing processes, to ensure that you are buying responsible products.
Kramp is only permitted to sell products that comply with the applicable product legislation. Examples would be the Low Voltage Directive, the Restriction of Hazardous Substances (RoHS) Directive and the Machinery Directive, all CE legislation. Kramp is responsible for gathering, preparing, checking and maintaining the documents that prove the products that are sold under our own brand or purchased outside the EU, comply with the applicable legislation. These documents together constitute the technical file. Kramp works closely with its suppliers to ensure that these technical files are prepared, checked and maintained so that the relevant documents (such as instructions) are also available to you as a customer.
The Registration, Evaluation and Authorisation of Chemicals (REACH) legislation imposes a number of obligations, including those for the distributors and manufacturers of chemicals. Kramp fulfils several roles under the REACH legislation and must therefore comply with several legal obligations. One of the main obligations for Kramp is the monitoring of chemicals in products, as certain substances are prohibited from being used in certain products, while others are only permitted under certain conditions. For more information about the REACH legislation and how Kramp manages it, please be referred to our REACH statement.
When customers (in a B2B relationship) purchase chemical products, such as a tin of paint, Kramp is obligated to provide a Safety Data Sheet (SDS). The SDS provides information about the safe use and storage of the chemical product. Kramp uses a fully automated process to ensure that its customers are sent the relevant SDS by email, in the legal local language, when they buy a chemical product for the first time. Kramp will resend the SDS whenever it is updated and the product has been purchased during the previous 12 months.
Kramp sells products including batteries, dry batteries, electrical and electronic devices, oils and tyres, which can all be recycled. Packaging from a selection of the Kramp range can also be recycled. In order to help the environment and to comply with legislation on waste management (including the WEEE directive), Kramp supports recycling organisations in all countries where it sells products. These recycling organisations are responsible for collecting and recycling the products and packaging materials, so that you do not have to worry about them.
As legislation changes constantly, it is very important that these changes are monitored closely. Kramp operates a range of processes to monitor both new and existing legislation to adapt all internal work processes accordingly. Kramp also informs and updates its suppliers of any developments. Whenever the law changes, Kramp carefully considers what is needed to meet the new requirements and sometimes may conclude that it is necessary to make use of the period of transition. In any case, all decisions made by Kramp consider the needs of you, our customer. We identify these needs using customer panels, e-mailing and customer interviews.
Product compliance and quality are a top priority for us. If Kramp is informed by its suppliers or through the European RAPEX website (the rapid alert system for dangerous non-food products) of products that may be dangerous, we ensure that the appropriate corrective measures are taken as soon as possible; these include informing customers and/or recalling products if necessary. In addition to the above processes, Kramp also closely monitors any complaints that are received regarding the quality of a product. If we deem it necessary, additional product tests are carried out by a third party with the relevant specialist expertise.