Adding products to your shopping cart
First, find the item that you want to buy. Add the product to your shopping cart by clicking the big yellow button.
Want to order more products? No problem! The item will remain in your shopping cart while you continue to search for the rest of the products that you want to order. If you want to order straight away, click the shopping cart icon ( ) in the top right of your screen. 

Checking your order
Next, you will be shown a screen where you can view the details of your order. If you then proceed by clicking the 'Continue with order' button, you will be taken to a screen where you can specify where you would like us to deliver your order. At any stage in the ordering process up to the point where you click the 'Place order' button, you can go back a step to correct any information you have entered by clicking the 'Back' button in your browser.
Check your order carefully and then finally confirm it by clicking 'Place order'. 

Finishing your order
After you click 'Place order', your order will be sent and you will get an automatically generated email confirming that we have received your order. This does not mean that we accept the agreement. The agreement is not concluded until after we have sent you an email confirming that we have accepted your order or until after we have sent you the goods.

Each product has an indicative delivery time. If you place an order for a product we have in stock before 6.00pm, it will be delivered the following day. When you are logged in, you can find more information about the specific delivery time of your order under My Account.

Each product has an indicative delivery time. If you place an order for a product we have in stock before 6.00pm, it will be delivered the following day*.

If you have already placed your order, you can track your order through the My Account section. Go to delivery notes to view the details on your order.

*Please note that dangerous goods or a non-standard delivery size items (non-conveyables/oversized/overweight) will usually be delivered in 24-48 hours. RoI deliveries times are as stated above subject customs clearance. Non-next day service areas will be delivered the following working day.

We strive to deliver the majority of products within our range to you within one business day. We have more than 500,000 items in stock. If you are logged in, you will be able to see what the delivery time for a particular product is on the product page.

It is possible that the order you receive may be incorrect. Read below to find out what your options are in this situation and how best to handle this. 

Request a return online if:

• You placed an order twice by accident
• You ordered multiple products for comparison
• The product is not suitable
• The product is not good value for money
• The information on the webshop was insufficient
• You no longer require the product
• You ordered the wrong product
• An open order line has not been cancelled

Request a return via your Customer specialist:
In the following situations, it is best to contact your Customer specialist directly so that we can work together to find the correct solution. 

Incorrect or incomplete delivery
An item that you have not received but which is listed on the packing slip is referred to as a defect. Please contact your Customer specialist to report a defect. 

Damaged product delivered
If you receive a faulty or damaged product, please contact your Customer specialist before 12pm the following day. 

Too many or too few products delivered
If you have purchased multiple products in a single order, it is possible that the various items will be delivered on different days. As the products are delivered from different warehouses, it is possible that part of your order is still on its way. Your delivery overview and open order lines let you monitor the status of your order.
If you have received too many products or should have already received the products and have not, please contact your Customer specialist.

When you order products with different delivery times, your order will be split up. The products that are available for delivery the next business day will be shipped as soon as possible. The other products will be delivered as soon as they are in stock.

We offer a next day delivery on orders placed before the 6pm cutoff time. Products are delivered by 6pm the following day. This applies to products that are in stock.

*Please note that dangerous goods or a non-standard delivery size items (non-conveyables) will usually be delivered in 24-48 hours. ROI deliveries times are as stated above subject customs clearance. Non-next day service areas will be the following working day.

It is not possible to specify a delivery date on your order. We will make sure that your order is delivered as soon as possible.

Unfortunately customers are unable to collect items from us and we only offer a delivery service.

We use various carriers to deliver our packages depending on the shipping time and the country of destination.

If you are not there during the day to take receipt of your order, our staff will inform you of the status of your delivery. Your goods will be delivered again the next day as standard. If your products are being delivered overnight, the goods will be sent to your agreed location so that they will be with you the next day.

The exact shipping costs will be visible in your shopping basket.

We offer product advice and services that suit the needs of your business. For a quote, Please contact your accountmanager for more information.