It is possible for you to return products that you have ordered from us. In order to make it easy for you and to credit you faster, we keep our return procedure very simple. Please note that the below applies to direct customers of Kramp. Kramp Online Service users should contact their dealer regarding returns. 

How can I request the return?

After you log in to your account, in the ‘My Account’ section click the 'Request Return' button. You will then be able to search for products that you want to return by order number and item number. Once you’ve found the products, a Kramp Return Form will be shown. You will then need to provide some additional information.

You can request the return in a few simple steps:

1. Search for and select the products that you wish to return.

2. Register all your products using the Kramp Return Form. For each product, fill in the quantity and the reason for returning it.

3. Check and send the request.

4. Print all the required paperwork and labels provided by us via email.

5. Place the return form inside.

6. Send your products back.

7. Receive your credit. It’s that easy!

If we receive the product in a good condition, you will be reimbursed for the purchase price of the product on your next invoice. Unfortunately, we are not able to credit articles which do not meet our conditions stated below.

1. These conditions only apply to the cancellation of a received purchase. Returns because of complaints and warranty issues are subject to different conditions.

2. A return must be registered in advance via the Webshop. The Kramp Return Form can be completed in the My Account environment.

3. Apart from the online registration a customer can also choose to register a return by telephone or email. In such case an extra handling fee of £10.00 will be charged. If the customer registers the return by telephone or e-mail, the Kramp customer service shall complete the Kramp Form and email it to customer. Customer must then comply with the conditions herein (except 4.) and possible additional instructions of the Kramp customer service. Customers are still invited to call us in case of all delivery or quality related issues, which are specified above.

4. The Kramp Return Form must be filled in correctly and completely. The Kramp Return Form must be included in the return shipment. Returns where the Kramp Return Form is not filled in correctly and completely will not be accepted.

5. In all cases the return shipment will be arranged and paid for by Kramp. Customer bears the risk of damage to the products during the return shipment. (comment: for countries to specify).

6. Products registered for a return within 30 days after they were delivered will not incur any extra charges. For products registered for a return between 31 and 60 days after the delivery date to a customer, a charge of 25 % of the purchase price shall apply.

7. A purchase cannot be cancelled (a product cannot be returned) after a period of 60 days after a product was delivered to a customer.

8. After the registration, customers have maximum of 15 working days to send the returned products back to Kramp.

9. TNT will collect consignments up to 250kg. Contact Kramp UK for any collection over 250kg.

10. Once the returned products have been received by Kramp and Kramp has concluded that the applicable conditions and instructions are complied with, a confirmation of a return can be seen in My Account environment (comment: for countries to specify).

11. Refunds for the returned products shall be made by Kramp within 30 days, after Kramp has received the returned products, and has concluded that the applicable conditions and instructions are met.

12. Products with a total purchase price of £10.00 or less cannot be returned. 

13. All returned products must be:

- properly packed and secured for a return shipment;

- in a mint and resalable condition;

- in an undamaged, unused condition and in the original packaging which has not been opened. 

14. Under no circumstances can be returned:

- products that have already been assembled;

- products that have an expiration date of which the period of time is 3 months or shorter on the date that Kramp receives the returned products.

- dangerous products (qualifying as such under the ADR 2019).

- specially ordered items and special assembly kit items; and

- products which are mixed with other products or which are separated from a purchased complete set of products.

- cut hoses or chains back, only whole rolls back, no cut to length.           

15. Kramp has the right to refuse to accept any products which are returned when these return conditions are not fully complied with. If the conditions are not fully met, Kramp may decide to ship the products back to a customer at the customer's expense handling fee of £10.00 will be applied to the customer’s account to cover the admin and freight or keep the products. If Kramp decides to keep the products the customer shall be deemed to have waived his rights to get the products back and Kramp may deal with the products as it pleases, e.g. scrap them or resell them and keep the proceeds. (comment: handling fees adjusted by the countries).